Payments

Payment Gateway Use Case

Last updated: 5 October 2026

This page states the exact use case of the intended payment gateway on Loylabor. It is written for customers, technicians and payment partners, including PayFast.

1. What Loylabor Is

Loylabor is a multi-service technician booking platform in Pakistan. Households use the mobile app to find nearby plumbers, electricians, painters, solar installers, AC technicians, carpenters, appliance repairers and masons. We do not sell physical products and we do not ship parcels.

2. Exact Use Of The Payment Gateway

The payment gateway (PayFast and any other card, wallet or bank method enabled by admin) is used only to collect technician digital charges in Pakistani Rupees (PKR). Those charges are:

  1. Technician subscription: approved technicians may buy a paid listing or visibility plan so they stay visible in nearby search. After the subscription is active, the technician deals directly with the customer. This is a digital service, not a physical product.
  2. Wallet top-up: a technician may add PKR to the Loylabor wallet, then use that balance to buy a subscription.

Every payable amount is shown in PKR on the checkout screen before the technician pays. We do not charge in a foreign currency.

3. How A Payment Happens

  1. The technician opens the Loylabor app in Pakistan and signs in.
  2. The technician selects a subscription or wallet top-up.
  3. The app shows the amount in PKR and the purpose of the charge.
  4. The technician is sent to the PayFast (or other enabled) checkout.
  5. After a successful payment, the subscription is activated, or the wallet is credited.

4. What Is Not Paid Through The Gateway

  • The service job itself (plumbing, electrical, painting, solar and other booked work).
  • Labour or visit charges agreed with the technician.
  • Spare parts, pipes, wires, gas, paint or other materials bought at the site.
  • Cash or any other amount paid directly to the technician.

Once a technician has a listing, they deal directly with the customer. Those service amounts do not pass through PayFast.

5. Service Area And Currency

  • Business: Loylabor, Nowshera Road, Behram Khan Killi, Tehsil / District Mardan, Pakistan.
  • Service area: Pakistan only, in cities and tehsils enabled by admin.
  • Currency: PKR only.
  • Delivery: a technician visit to the booked address. No courier shipping.

6. Refunds And Complaints

Approved refunds for subscription or wallet charges go back to the original payment method or Loylabor wallet within 7–14 working days. Job labour paid to the technician is not refunded through PayFast. Full rules are on the Return / Refund Policy. Complaints: in-app support, 0311-9600299 or contact@loylabor.com. We aim to reply within 3 working days.

7. Office

Loylabor
Nowshera Road, Behram Khan Killi
Tehsil / District Mardan, Pakistan
Phone: 0311-9600299
Email: contact@loylabor.com