These Terms & Conditions govern use of the Loylabor website, mobile app (customer or technician role) and admin or staff panels. By creating an account or booking a service you agree to these terms.
1. The Platform
Loylabor is a booking platform. We help customers find and book independent technicians such as plumbers, electricians, painters and solar installers. We do not employ every technician as staff and we do not ourselves perform plumbing, electrical or other trade work unless clearly stated for a specific job.
2. Accounts
- You must give accurate phone, email and profile information.
- OTP and login details are personal. You are responsible for activity on your account.
- Technicians must upload requested documents and wait for admin approval before receiving jobs.
- Admin may suspend an account for fake documents, abuse, no-shows or safety concerns.
3. Bookings
A booking is a request to a technician. The technician may accept or reject it. Prices shown by admin or agreed on a call should be confirmed before work starts. After completion, the customer must share the completion code only when the agreed work is finished.
4. Customer Duties
- Provide a correct location and a working phone number.
- Be present or arrange access at the booked time.
- Treat technicians respectfully and keep the workplace reasonably safe.
- Pay any agreed labour or material amount that is due for the job.
5. Technician Duties
- Offer only the categories you are approved for.
- Keep availability status honest.
- Update job status (on the way, started, completed) and enter the completion code.
- Do not misuse customer location, chat or personal data.
- If a paid subscription or extra-category listing is required by admin, keep it active to stay visible.
6. Subscriptions
Admin may enable, disable or change subscription plans, including free and paid plans at the same time. Buying a subscription does not guarantee a set number of jobs. It increases visibility according to the plan then in force.
7. Ratings, Chat And Content
Reviews, chat and work photos must be honest and lawful. We may remove content that is abusive, false or unrelated to the job. Completion photos may appear on a technician profile.
8. Payments
The intended payment gateway (PayFast and any other card, wallet or bank method enabled by admin) is used only for technician digital charges in Pakistani Rupees (PKR):
- Technician subscription or listing plans.
- Wallet top-up used to buy a subscription.
After a technician buys a subscription, they deal directly with the customer. Labour, visit charges and materials for the booked job are paid outside the gateway. The payable PKR amount and purpose are shown in the app before a technician pays. See the Payment Gateway Use Case page. Third-party gateway fees are charged by those providers.
9. Liability
Home repair work carries risk. Loylabor is not liable for indirect loss, or for damage or injury arising from workmanship, parts quality or site conditions, except where required by applicable Pakistani law. Our role is to operate the booking, messaging and admin tools. Raise disputes through the complaint channel so we can review the booking record.
10. Changes
We may update these terms as the platform grows. The new version will be posted on this page with a new date. Continued use after that date means you accept the updated terms.
11. Contact
Loylabor
Nowshera Road, Behram Khan Killi
Tehsil / District Mardan, Pakistan
Phone: 0311-9600299
Email: contact@loylabor.com