Loylabor does not sell physical products, so there are no product returns. PayFast and other enabled gateways collect only technician digital charges in PKR: a listing subscription, or wallet top-up used to buy that subscription. Job labour, visit charges and spare parts are paid directly to the technician and are not refunded through the gateway. See the Payment Gateway Use Case.
1. No Physical Returns
We do not ship parcels or goods. Spare parts, pipes, wires, gas, paint or other materials bought at the site are a private arrangement between the customer and the technician. Loylabor does not take those items back and does not refund those amounts through PayFast.
2. Service Jobs Paid Outside The Gateway
After a technician has a listing, they deal directly with the customer. Amounts paid outside the app — labour, visit charges, materials, or cash to the technician — are not Loylabor gateway payments. We cannot reverse those through PayFast. Any dispute on that amount is handled between the customer and the technician, with support from the Mardan office where needed.
3. Customer Booking Cancellations
- You may cancel a booking from the app before the technician accepts it.
- If the technician is already on the way or work has started, a visit or partial-work charge may apply as agreed on the call. That amount is settled directly with the technician, not through PayFast.
- If a technician does not arrive, rejects the job, or cannot complete the agreed work, you may request a rematch from the app or the Mardan office.
4. Technician Subscriptions
When admin enables paid listings, technicians may buy a subscription from the app using the wallet or PayFast. This is the main charge collected through the payment gateway.
- A subscription is a digital listing service. It is not a physical product and cannot be returned like goods.
- If a payment is captured but the plan is not activated within 24 hours because of a technical fault, we will activate the plan or refund the paid PKR amount.
- Unused days in an already-active paid period are not refunded if the technician turns availability off or closes the account.
- Admin may set a plan price to zero. Free plans have no refundable amount.
5. Wallet Top-Up
A technician may add PKR to the Loylabor wallet, then use that balance to buy a subscription.
- Wallet balance already used to buy an active subscription follows the subscription rules above.
- If a wallet top-up is captured but the balance does not appear within 24 hours because of a technical fault, we will credit the wallet or refund the paid amount.
- Unused wallet balance may be refunded to the original payment method after we verify the top-up reference.
6. How Gateway Refunds Are Paid
Approved refunds for subscription or wallet charges are sent to the original PayFast / payment method or back to the Loylabor wallet within 7–14 working days, depending on the bank or mobile-wallet partner. You will need the payment or wallet reference.
7. How To Request A Refund
Use the in-app complaint / support section, or write to us with your name, phone number, payment or booking reference, and reason. We aim to reply within 3 working days.
Loylabor
Nowshera Road, Behram Khan Killi
Tehsil / District Mardan, Pakistan
Phone: 0311-9600299
Email: contact@loylabor.com